Online Return & Exchange Policy

We want you to love your Hollister. For a full refund to the original payment method or merchandise credit, returns must be made within 30 days of the estimated delivery date of the last shipment or the actual delivery date of the last shipment, whichever occurs later. Items must be in original condition.

In-Store

• Return to an eligible Hollister store for a refund to the original form of payment.
• Bring your merchandise in its original condition.
• Show your ship confirmation email or invoice.

Online

• Start a return at Start My Return and use the emailed return label or QR code.
• A fee of $7.00 is deducted from your refund for use of the prepaid label.
• Shipping and handling fees paid on the original order are non-refundable except when we made an error.

Final-sale / clearance items marked as such cannot be returned. Swimwear, underwear and earrings must be in original condition with hygiene liners attached.

Refunds are issued after the return is received and inspected, usually within 7–10 business days. Track a return at Track My Return.